Use of the Website:
Whenever you navigate our Website, data about you is collected and processed. We collect the following data:
- Information related to the browser or device you use to access our website
- IP address
- Country you are browsing from
- Browsing habits, including sites visited
- Marital status, and
- Other demographics and statistical information.
This data is collected through the session cookies (regarding cookies, see below) we use on our Website. It is anonymized before we use it to build anonymous utilization profiles for marketing purposes and to optimize our Website and the services we provide. This data shall not be used to identify the visitor of this Website personally.Interacting with us:
Every time you interact with us (e.g., booking a room through our Website, by phone, or through a third-party provider, posting a comment on our blog, signing up for our newsletter), we may
- Personal Information: This may include your name, contact details (such as email address, phone number, and mailing address), and payment information (credit card details, billing address) when making a reservation or purchase.
- Booking Details: Information related to your booking, such as check-in and check-out dates, room preferences, special requests, and any additional services you request.
- Website Usage Data: We may gather data on how you use our website, including your IP address, browser type, device information, and browsing patterns. This information helps us enhance your online experience and optimize our website.
- Communication Data: Any correspondence or communication you have with us, whether it's via email, phone, or through our website. This includes records of customer support inquiries, feedback, and comments.
- Blog Comments: If you post comments on our blog, we may collect and store the content of your comments, along with your username or any other identifier you use on our website.
- Newsletter Subscription: If you sign up for our newsletter, we will collect your email address and may also record your preferences and interaction with our newsletters, such as which emails you open and links you click.
- Third-Party Data: If you make a booking through a third-party provider, we may receive information about your reservation from that provider, which could include your name, contact details, and booking details.
When you book a room, we collect Personal Data, including:
- Your selected hotel
- Your selected dates
- Number of rooms in the reservation
- Number of people in the reservation (adults and children)
- Age of children
- The rate/special offer selected
- Any add-on packages selected
- Your full name
- Your address, including city and country
- Your e-mail address, and
- Your credit card details
- Optional information
- Arrival Information
- Room, Bed type and/or other preferences
We use this Personal Data to handle your reservation and to establish and fulfill our contract with you. This includes verifying your identity, taking guarantee and/or payment information, and sending stay-related and/or marketing communication. We take the protection of your Personal Data very seriously and therefore have kept the mandatory required fields to a minimum.Newsletter and special offers:
If you provide your contact information to us (e.g., when booking a service with us or when signing up for our newsletter via our Website), we may use this Personal Data to send you our newsletters and details of other special offers that may be of interest to you, based on previous interactions with us (e.g., bookings).
If you sign up for our newsletter via our Website, you are required to provide your email address only. When you sign up for the newsletter via our website, you will receive an email to reconfirm your interest in staying in touch (double opt-in). Any additional information is voluntary and will be used solely for personalization of the newsletter.
By providing your email address and subsequent confirmation via the double opt-in, you consent to receive our newsletter. You can revoke your consent and opt out of receiving the newsletter at any time by clicking on the unsubscribe link included in every newsletter. Moreover, you also have the possibility of unsubscribing in your personal profile under "data protection." For any further objections, kindly address the contact stated at the end of this policy.
We also include web beacons in HTML-formatted email newsletters to count how many newsletters (or particular articles, links, etc.) are being accessed, and on our website to count users who have visited these pages.“Contact Us” functionality:
You can get in contact with us via our Website by using the "Contact Us" functionality or by telephone. To contact us, you are required to provide the following information:
Processing of Personal Data to personalize your stay with Blue Karma Secrets:
- Your full name
- Your telephone number and your e-mail address,
- Your enquiry, and
- Re-Captcha, to confirm you are an actual person, and not a robot Any additional information (e.g. home address) is provided voluntarily. We use your information to reply to your enquiry.
We may collect and process Personal Data about you if it is relevant to your stay in a Blue Karma Secrets hotel or if it is in your interest. We may collect and process certain additional data to personalize your stay upon your express request and consent.Your consent to our ‘Personalize your Stay’ option:
You have the option to enable Blue Karma Secrets to find out more about you to improve your unique and personal experience by opting for the "personalize your stay" option. Only if you have expressly consented to this option, we are permitted to conduct further research on you, in particular on publicly available social media entries and the internet. We do not undertake any research, in particular on social media or the internet if we have not obtained your express consent for this option.
If you consent to the "personalize your stay" option, we may undertake additional research and record and use the respective information to make your stay more personal. For example, we may collect information on your sports preferences such as in relation to golf or football to provide you, in our sole discretion, with relevant information in this regard (e.g., a golf course next to the hotel or a football match in proximity to the hotel), or your social media profiles to find out your favorite flowers or wine to allow us to provide you, in our sole discretion, with comforts or other conveniences tailored to you.
We will not collect any information which is embarrassing to you or inappropriate under, or not compliant with, local standards, conventions, and habits or which are incorrect.
If you have not provided your express consent to the "personalize your stay" option, we do not undertake additional research and do not record and use. In such cases, the Personal Data we collect is limited to information we have gained from you personally or by hotel personnel during your stay at the hotel and to information which is relevant for the stay at a Blue Karma Secrets hotel (e.g. preferences to rooms, beds, food, and wine if obtained at the hotel). We do not undertake any additional research on you in this case, in particular, no research on social media or the internet.